Shipping policy

STANDARD INTERNATIONAL SHIPPING: All of the orders we receive are shipped from Colombia. Orders will be shipped within two business days of the date the order was placed. PLEASE NOTE transit time for international orders is between 6-12 business days. You will receive an email confirmation with your DHL or FedEx tracking details.

Duties and Taxes

By placing an order with ID. Insignia Dsgn, you acknowledge that this sale occurs outside the United States, and that you are importing your order for non-commercial (personal) use. You (the customer) are responsible for any U.S. duties and taxes that may be due under U.S. law.

Shipments to the U.S. of goods that are valued at US$800 or less may be imported without the payment of duties and taxes subject to certain restrictions, pursuant to Section 321. These restrictions include the following:

  1. A single contract or order addressed to a same individual that exceeds US$800, cannot be split into more than one shipment to avoid the payment of duties and taxes;
  2. Individual orders addressed to a same individual that are consolidated by the shipper or carrier on a single bill of lading (“B/L”) or air waybill (“AWB”) will be treated as a single shipment and will not be entitled to Section 321 treatment if the total value exceeds US$800; and
  3. If there are individual B/Ls or AWBs, the shipment will qualify unless there are several B/Ls or AWBs addressed to same individual with shipment on the same day and the total value of these shipments is over US$800, in which case U.S. Customs and Border Protection will treat them as a single shipment.
    It is ID. Insignia Dsgn’s position that all goods purchased from ID. Insignia Dsgn, should be imported into the United States without the payment of duties and taxes pursuant to Section 321, only when Section 321 is applicable. Our express carriers have been instructed to apply Section 321 only where applicable.


CONTACT US: If you need to contact one of our customer service specialists regarding an order please don’t hesitate to email us at hola@insigniadsgn.com for any further information you might need. We will attempt to get back to you within 48 hours or sooner. Customer service hours of operation are Monday - Friday 9AM- 6PM EST.