Refund policy

We hope you love your purchase! However, should you need to make a return, you will have 21 days from your order date to do so.

You may return full priced items for a refund postmarked within 21 days of your order date.  Customers are responsible for return shipping costs.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order and return your current full priced item for a refund.

ID. Insignia Dsgn is not responsible for items not received due to shipping issues while in transit.

Instructions

To return from the United States or the rest of the world, please follow these steps:

1. Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
2. Close the box securely, using sufficient tape.
3. Wait until we send you a Return Form and send it to: 
   
   

INSIGNIA DSGN
Carrera 24DA # 10E-205. Apt 1103
Medellín, Colombia

312 834 4709

Please note: Shipping costs or import duties for a return shipment are not covered or reimbursed by ID. Insignia Dsgn.

Refund

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for your return to be processed.

“Sale” items are considered final sale, and do not apply to the terms stated above.